SHARED ARTICLE: Restaurants Aren’t Winning Over Customers, Despite Strong Service

In this quick article, they mention the decrease in food satisfaction as a potential anomaly, among the obvious point in the title. I can’t say I completely agree, knowing the importance of food quality related to guest satisfaction! Food, service, atmosphere and value are the four elements we base our analysis on with clients. Good

SHARED ARTICLE: Prevent Burnout by Making Compassion a Habit

Not only have I designated this area for my own thoughts, experiences and opinions it is a forum for showcasing others as well. Here is a piece I found particularly pertinent because of the high stress environment that exists in the food and beverage world physically and mentally. PREVENT BURNOUT BY MAKING COMPASSION A HABIT

Seasonality: Why it’s Important to Your Success

Seasonality, as defined by Wikipedia, “…is a characteristic of a time series in which the data experiences regular and predictable changes that recur every calendar year. Any predictable change or pattern in a time series that recurs or repeats over a one-year period can be said to be seasonal.” When related to food, that definition

It’s all about the Beans

I had the great pleasure of meeting with Haden and Tony at Red Rooster Roasters in Floyd, VA this morning.  We did a few pour over tastings of some of their favorite beans in search of finding the perfect blend for the restaurant.  Note all typing errors and run-on sentences are subject to the massive